Terms & Conditions – Artesa UK

Last updated: [30/12/25]

Welcome to Artesa UK (“we”, “us”, “our”). These Terms & Conditions govern your use of our website artesa.uk and your purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should stop using our website immediately.

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1. About Us

Artesa LTD

Website: artesa.uk

Email: info@artesa.uk

Registered Address: Unit 35 Somers Road,Rugby,CV22 7DG

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2. Use of Our Website

By using our website, you agree to:

• Use the site only for lawful purposes
• Not attempt to interfere with the website’s security or functionality
• Not copy, reproduce, or distribute any content without permission

We reserve the right to update or change the website at any time.

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3. Product Information

We aim to display accurate product descriptions, images, dimensions, and colours. However:

• Colours may vary slightly due to screen settings
• Measurements may have minor tolerances
• Wood, fabric, and material finishes may vary naturally

If you need exact specifications, please contact us before ordering.

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4. Orders & Payments

When you place an order:

• You confirm all details provided are accurate
• You agree to pay the full price shown at checkout
• An order is only accepted once you receive a confirmation email

We reserve the right to refuse or cancel any order.

Accepted payment methods:

Debit/credit card, PayPal, bank transfer, or any other method shown at checkout.

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5. Pricing & VAT

All prices on our website are shown in GBP (£).

Prices include VAT where applicable.

We may update prices at any time, but confirmed orders will not be affected.

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6. Delivery

Delivery times vary depending on product type and location.

You will be informed of:

• Estimated delivery date
• Delivery method
• Any installation or assembly services (if applicable)

We are not liable for delays caused by:

• Courier issues
• Weather conditions
• Customs or import delays
• Events outside our control

If a delivery attempt fails due to incorrect information provided by you, additional charges may apply.

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7. Cancellations (Distance Selling Regulations)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

Exceptions:

You cannot cancel if the product is:

• Custom-made or made to your specifications
• Installed or assembled
• Used or damaged by you

To cancel, you must notify us in writing.

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8. Returns & Refunds

If you are eligible for a return:

• Items must be unused, in original packaging, and in resellable condition
• You are responsible for return shipping unless the item is faulty
• Refunds are issued within 14 days of receiving the returned item

If the product is faulty or damaged on arrival, we will repair, replace, or refund in accordance with the Consumer Rights Act 2015.

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9. Warranty

All products come with a minimum 24‑month warranty against manufacturing defects.

The warranty does not cover:

• Wear and tear
• Accidental damage
• Incorrect assembly
• Misuse or neglect
• Modifications made by the customer

10. Installation & Assembly

If installation is provided:

• You must ensure clear access to the installation area
• Any structural issues (walls, floors, uneven surfaces) must be disclosed
• We are not responsible for damage caused by hidden pipes, wiring, or structural defects

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11. Liability

We are not liable for:

• Loss of profit, business, or data
• Indirect or consequential losses
• Delays caused by events outside our control

Our total liability is limited to the price you paid for the product.

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

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12. Intellectual Property

All content on artesa.uk, including images, text, branding, and designs, is owned by or licensed to Artesa UK.

You may not copy, reproduce, or use any content without written permission.

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13. Privacy & Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.

For full details, please see our Privacy Policy.

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14. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

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15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

16. Refund & Returns Policy

Last updated: [Insert Date]

1. Overview

We want you to be completely satisfied with your purchase from Artesa UK. This policy explains your rights and our procedures for returns, refunds, and cancellations.

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2. Your Right to Cancel (14‑Day Cooling‑Off Period)

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your goods.

Exceptions (non‑returnable items):

• Custom‑made or made‑to‑measure furniture
• Items installed or assembled
• Items damaged after delivery
• Products not in original condition

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17. Returns Process

To request a return:

1. Email us at [info@artesa.uk] with your order number
2. We will confirm eligibility and provide return instructions
3. Items must be returned in original packaging and unused
4. You are responsible for return shipping unless the item is faulty

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18. Refunds

Refunds are issued within 14 days of receiving the returned item.

Refunds will be made to the original payment method.

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19. Faulty or Damaged Items

If your item arrives damaged or faulty:

• Contact us within 48 hours
• Provide photos of the issue
• We will repair, replace, or refund in line with the Consumer Rights Act 2015

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20. Exchanges

We do not offer direct exchanges.

You may return an item (if eligible) and place a new order.

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21. Contact

For all return or refund enquiries:

[info@artesa.uk]

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22. Delivery Policy

Last updated: [I3/12/2025]

24. Delivery Areas

We deliver across the UK.

Some remote areas may incur additional charges.

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25. Delivery Times

Estimated delivery times are shown at checkout and may vary depending on:

• Product type
• Stock availability
• Your location

We will notify you of any delays.

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26. Delivery Charges

Delivery fees are displayed at checkout.

Large furniture items may require specialist delivery.

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27. Missed Deliveries

If a delivery attempt fails due to:

• Incorrect address
• No one available to receive the item
• Access restrictions not disclosed

A re‑delivery fee may apply.

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28. Inspection on Delivery

Please inspect your items upon delivery.

Report any damage within 72 hours.

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29. Installation Services

If installation is included:

• Ensure clear access
• Remove obstacles
• Inform us of any structural issues

We are not responsible for hidden pipes, wiring, or structural defects.

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30. Contact

For delivery enquiries:

[info@artesa.uk]